Policies

 

Placing Orders​

We request that all regular orders are placed through online ordering system, two (2) business days(Monday-Friday) prior to your delivery date and time. Weekend orders for groups over 12 persons or greater require five (5) days notice. Specialty menu items may require additional notice, please give us a call to discuss. Every effort will be made to accommodate any orders placed after the deadline but is not guaranteed to be fulfilled. For orders over 100 people fourteen (14) days notice required, please provide confirmed numbers and dietary information a minimum of seven (7) business days prior to the event.​

Our Delivery Commitment​

Every effort is made to exceed our clients’ expectations, your order will be delivered ​

as close to the time requested, however, should we need to adjust this time due to unforeseen circumstances a representative will call to let you know in a timely manner.​

Delivery Minimums​

We are currently requesting a 12-person minimum on any order, or a minimum spend of $250 prior to delivery and applicable taxes. Pick up may be arranged for groups under 12 persons, please view pick up menu for applicable items.​

Cancelling Orders ​

Cancellations must be received in a timely manner; we understand that things happen and sometimes are out of your control. However, a minimum of 48 hours’ notice must be given to avoid an associated charge. For functions over 100 people cancellation must be received three (3) business days.​

Pricing Guidelines​

All items are priced per person, except where indicated and are based on a minimum of 12 orders per menu item. Multiple options and/or flavours can be chosen only when indicated. Vegetarian and/or Vegan options are provided without additional charge ​

and typically represent 20% of every catering order. Adjustment to the amount of vegetarian and/or vegan options can be changed upon your request. ​

If your event is less than 12 people or $250, we do have catering vouchers available. We are thrilled to accommodate your group in our dining areas. Please contact our Catering Manager to further discuss any specific dietary and/or event needs.

 

UNB - Frederiction
19 Bailey Dr
Fredericton, New Brunswick E3B 5A3
506.458.2898